tzarmedia.com - Unlimited Games, Movies, Music, Books & More

Need Help? Call our friendly agents. Need Help? 24h, 7 days a week or Send us an Email

1-877-747-0005 1-302-722-4141

24h, 7 days a week or Send us an Email

How can TzarMedia help you?

Call our friendly agents.

1-877-747-0005 1-302-722-4141

Cancel Membership

FAQ Billing Support

Q: Why is Geeker showing up on my credit card statement?

We're excited to let you know that we've upgraded you from TzarMedia to our new entertainment package, GEEKER. It's a bigger and better experience than the one you've been enjoying at TzarMedia. Your billing statement will show the prefix WWW.GEEKER.COM which will be followed by the customer service phone-number which allows you to reach our support staff for any information regarding said transaction.

Q : Why was I billed when I upgraded to a multimedia premium account for $2.95 ?

A: As indicated during the signup process, the premium account upgrade, when offered, gives you access to all our bonus content including games, music, books, movies and software. To avoid service interruptions, your membership automatically renews as a monthly Premium membership unless cancelled before the trial expires.

If cancelled, your Premium trial membership will revert to a Free Regular membership, for which there are no monthly fees. 

For additional questions or concerns, we welcome you to contact our customer support team.

Q : How can I confirm that my membership is cancelled?

A: After cancelling your membership, a confirmation email is automatically sent to the email address you used to create your TzarMedia account. 

Since many web-based email providers such as Hotmail, Gmail or Yahoo occasionally mistake confirmation emails as spam or junk, please be sure to check your spam/junk folders in order to ensure that the confirmation email was indeed received. 

If you still cannot find your membership cancellation email, you may have mistyped your email address when signing up. In this case, please contact us and one of our agents will be able to assist you.

Q : How can I view my transaction history?

A: You can find out your complete transaction history by calling support which is open 7 days a week, 24h, at 1-877-747-0005 for US/Canadian customers and 1-302-722-4141 for international customers.

Q : Why am I still being charged after I cancelled?

A: If you have received an email confirming the cancellation of your membership but are still being charged, please contact us immediately so that we can closely investigate the matter. 

If you have cancelled your Premium membership you should not receive any additional monthly charges.

Q : What happens if I cancel a Premium membership?

A: If you cancel your Premium membership, you may keep your TzarMedia account as a free Regular member. There are no monthly fees for a Regular membership.

Q : My credit card has expired and I wish to maintain my current membership, how can I update my credit card information?

A: Please contact us and one of our agents will be happy to assist you in changing any credit card information including changing credit card numbers or updating the expiration date on your current credit card in order to ensure your current membership is maintained.

Q : Why has my credit card / debit card been authorized for $1.00 after registration?

A: Sometimes a $1.00 temporary authorization hold may be applied to your credit card / debit card after registration. The authorization procedure is required to ensure your card is valid. Typically, these holds are removed after 48-72 hrs. The full amount will immediately be credited back to your bank account or credit line. No permanent charges will be applied to your credit card for signing up as a regular member.

Q : How can I get further assistance by phone or by email?

A: To reach one of our customer service representatives by phone or by email, please call at 1-877-747-0005, 24h, 7 days a week, or contact us at support@tzarmedia.com

Q : What is the refund policy?

A: For refund policy details, please call our toll-free number at 1-877-747-0005 and 1-302-722-4141 for International customers, 24h, 7 days a week.

To avoid any unwanted charges, please be sure to read the complete details of each subscription package during signup.

FAQ TECHNICAL SUPPORT

Q : What is being installed on my system, is it necessary to play games?

A: Yes it is necessary: In order to protect the copyrights of the content holders, TzarMedia requires installation of the TzarMedia player. The player facilitates the downloading of games and communication with TzarMedia. This player will run in the background and requires no attention. Subsequent to installation, this player will be launched on every attempt to access premium content.

Q : I have installed a game, why does it ask me to add to the library again?

A: Sometimes the system losses track of which machine you are on. If the game has been downloaded, simply click again on play/add to library. It will recognize you and give you access to the game without further downloading. Make sure to click on "download now" to access the game.

Q : I have received an error, and I cannot install the TzarMedia player.

A: If you received an error (ex. Installation Failed; Download Interrupted; Error Downloading; Activation Errors: (599), (703), (771), (772), (805), (998)) or you're simply having trouble downloading or activating your PC game, there may be interfering software that is preventing the game from downloading and installing successfully. Please check your antivirus, firewall, and other related applications.

Q : What is TzarMedia?

A: TzarMedia is a Games on Demand service. Currently we offer a monthly subscription packages of games. Subscribers can access and play over 1600 games and play as much as they want.

Q : What are the minimum requirements?

A: The in-game system requirements will vary with every game. Each game has their minimum system requirement displayed within their respected game page. Compare your system to the game's system requirements to ensure smooth game playing.

Q : Can I play Games on another PC?

A: You can play all the games available in the subscription catalogue.

Q : How many games can I play with my subscription?

A: As long as you have an active account, and the PC has the TzarMedia Games Player installed, you can login and play. Simply sign in with your user name and password on a computer that has Internet access via broadband and the TzarMedia Games Player installed. 

Note: You will not be able to access your previously saved games when switching computers, and will need to download your games on this remote computer again.

Q : How many computers can I install and use the TzarMedia Player on?

The TzarMedia Games Player can be installed on any number of computers. However, you can access the service on up to 5 computers located at the same IP address (e.g. one household) at one time. Please note that you will need to download games separately onto each machine, and the game saves will be saved onto the local machine.

For additional information, please call our toll-free number at 1-877-747-0005 for US and Canadian customers and 1-302-722-4141 for International customers, from 24h, 7 days a week.